Policy Number


QEII Emergency Department Overcapacity Response - Procedure - NSHA AD-C3-010


This procedure outlines the roles and responsibilities for the Emergency Department, inpatient unit, and Access & Flow Team Members during states of overcrowding or severe overcrowding. The level of overcrowding is determined by changes in admissions, consults, patients awaiting disposition, and the number of ambulances holding in the Emergency Department, awaiting transfer of accountability for their patients, greater than 30 minutes. 

Note: During states of Severe Overcrowding, outlined actions are to be completed in addition to all actions from Overcrowding.